Your Answers:
Alice recently started a new tech firm, Initech, with 10 employees. The firm has a very casual environment and places employee satisfaction and interaction at a premium, relying on strong collaboration between employees to remain productive. In an attempt to expand, Alice has decided to hire another programmer, but wants to make sure that any new hire has a personality that is complementary to her other employees. What kind of interview would allow this?
Unstructured
, Not Selected
Structured
, Not Selected
Situational
, Not Selected
Incorrect answer:
Behavioral-description
Correct Answer:
Unstructured
Results for question 2.
2
2 / 2 points
Charles was recently promoted to a supervisor position the department store he worked at. Prior to that he was a salesman, where he excelled in all of his tasks. In the new position, he quickly found himself overwhelmed with the responsibility of managing his former peers. He found himself without confidence in his own abilities to manage. In turn, he began to make mistakes and miss important timelines. Charles is exhibiting a lack of ____.
Emotional stability
, Not Selected
Locus of control
, Not Selected
Self-esteem
, Not Selected
Correct answer:
Self-efficacy
Results for question 3.
3
2 / 2 points
Amelia is the sales manager for a car dealership that is preparing to receive new models for the next year. Prior to new inventory coming in, Amelia wants to try to sell as many of the previous year’s models as she can. As a result, she decides to offer an extra 5% of each sale to her sales staff. This is an example of _____.
Motivation
, Not Selected
Correct answer:
Extrinsic reward
Intrinsic reward
, Not Selected
Reinforcement
, Not Selected
Results for question 4.
4
2 / 2 points
Reasons that a manager should consider implementing a social media policy for his or her employees include all of the following except _____.
Correct answer:
Preventing employees from using social media
Prevent disclosure of proprietary information
, Not Selected
Prevent employees from embarrassing or defaming the company
, Not Selected
Educate employees about safe social media practices
, Not Selected
Results for question 5.
5
2 / 2 points
Mark works for DM Paper, a company that specializes in selling paper to large businesses. As part of his regular duties, Mark must negotiate with paper mills to supply his company with materials. What form of communication is this?
Downward
, Not Selected
Upward
, Not Selected
Horizontal
, Not Selected
Correct answer:
External
Results for question 6.
6
2 points possible
Michael is the manager of an IT firm with a staff of 20 IT technicians. Margaret is his most senior technician who has consistently produced exemplary results but has had issues working well with her peers in the past. Alex is a new hire to the company and works at a desk adjacent to Margaret. Over the course of the past few months, Margaret and Alex have had several disagreements with the most recent ending in shouting and threats of violence. Upset, Margaret has come to Michael and informed him that she will quit unless he fires Alex. Detail how Michael could use two of the five conflict-handling styles (listed in the text) to effectively resolve this dispute. Which would be most effective and why?
Waiting for grade
The five conflict-handling styles include avoiding, obliging, dominating, compromising, and integrating. Michael might use the compromising conflict management style to reach a resolution. The compromising style involves both parties giving up something for the benefit of mutual understanding. Integrating a collaborative style might also fit this situation as it involves confronting the issues, identifying the problem, and weighing alternative options before choosing an appropriate course of action. Integrating style might be better because it might help address the misunderstanding between Alex and Margaret.
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Results for question 7.
7
2 points possible
What is emotional intelligence and how is it an important tool for managers?
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Emotional intelligence is the ability to understand your emotions and those of others, and to use the information in thinking and making decisions.
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Results for question 8.
8
0 / 2 points
Expert Power is ______.
Shared by all leaders and mangers
, Not Selected
Shared by all managers, but not leaders
, Not Selected
Incorrect answer:
Shared by all leaders, but not managers
Correct Answer:
Not a necessity for either managers or leaders
Not a necessity for either managers or leaders
, Not Selected
Results for question 9.
9
2 / 2 points
Implied guidelines that govern group work are referred to as _____.
Correct answer:
Norms
Roles
, Not Selected
Rules
, Not Selected
Policies
, Not Selected
Results for question 10.
10
0 / 2 points
All of the following are disadvantages to internal recruitment except _____.
Low chance of new viewpoints and skillsets
, Not Selected
Promotes seniority instead of merits
, Not Selected
Incorrect answer:
Creates openings in other areas of the organization
Correct Answer:
More expensive due to higher salaries needing to be paid to senior personnel
More expensive due to higher salaries needing to be paid to senior personnel
, Not Selected
Results for question 11.
11
2 / 2 points
Which of the following is not an effective method for fostering innovation?
Hiring innovative staff
, Not Selected
Correct answer:
Collecting competitive intelligence
Cultivating a work environment that allows employees to take risks
, Not Selected
Having buy-in from senior managers
, Not Selected
Results for question 12.
12
2 / 2 points
__ refers to a total quality management technique that focuses on reduction in waste and errors to as close to zero as possible.
Control
, Not Selected
ISO 9000
, Not Selected
Reduced cycle time
, Not Selected
Correct answer:
Six sigma
Results for question 13.
13
2 / 2 points
Chromite industries recently developed a new method for galvanizing steel beams that is considerably cheaper than previous methods. What type(s) of innovation does this represent?
Product
, Not Selected
Correct answer:
Process
Process and Core
, Not Selected
Product and Transformational
, Not Selected
Results for question 14.
14
0 / 2 points
Sympatico Chemicals was recently cited for having poor working conditions. The Chemical Workers Labor Union (CWLU) has initiated a strike until conditions improve. The CEO of Sympatico has stated that the costs of renovating the chemical plant to the specifications demanded by the CWLU would put the company out of business. The foreman at the chemical plant has suggested that the leaders of Sympatico and the CWLU meet with a local judge who will decide on a tenable median between the needs of Sympatico and the CWLU. Which method of dispute resolution is the foreman recommending?
Arbitration
, Not Selected
Grievance
, Not Selected
Incorrect answer:
Mediation
Correct Answer:
Arbitration
Adjudication
, Not Selected
Results for question 15.
15
2 / 2 points
Trevor wants to build camaraderie and cohesion among his staff, so he takes them all on a camping trip. What level of Maslow’s hierarchy of needs theory is Trevor addressing in his employees?
Esteem
, Not Selected
Correct answer:
Love
Self-actualization
, Not Selected
Safety
, Not Selected
Results for question 16.
16
2 / 2 points
Apex architecture recently took on a contract to design a large skyscraper in downtown Lincoln, Nebraska. To complete the project, the firm brought organized various specialists in all aspects of design and construction in a team. What type(s) of team(s) does this represent?
Work
, Not Selected
Project
, Not Selected
Work and cross-functional
, Not Selected
Correct answer:
Project and cross-functional
Results for question 17.
17
2 / 2 points
Which of the following is not an organizational barrier to fostering diversity in the workforce?
Fear of discriminating against majority groups
, Not Selected
Lack of support for family needs
, Not Selected
Correct answer:
Laws preventing hiring quotas
Inherent stereotypes and prejudices
, Not Selected
Results for question 18.
18
2 / 2 points
Which form of performance appraisal includes customer reviews in the evaluation of employees?
Subjective
, Not Selected
Objective
, Not Selected
Correct answer:
360-degree assessment
Forced ranking
, Not Selected
Results for question 19.
19
2 points possible
What are stock options? List two advantages to offering employees stock options as opposed to profit sharing.
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Stock options is the right given to employees to buy stock at a future date with discounted prices.
One advantage of stock options is that employees will work harder for the company's stock prices to increase.
Stock options align the interest of the employees.
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Results for question 20.
20
2 points possible
How can intra-organizational conflict be good for the organization? Provide 2 examples.
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It can lead to improved decision-making and enhanced creativity and innovation.
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Results for question 21.
21
2 / 2 points
Transformational Leaders ________.
Create stability in organizations
, Not Selected
Utilize transactional leadership to inspire subordinates
, Not Selected
Correct answer:
Inspire subordinates to accomplish extraordinary goals
Focus on being moral role models
, Not Selected
Results for question 22.
22
2 / 2 points
Which of the following is most true of McClelland’s acquired needs theory?
All individuals in the workplace have similar needs for achievement, power, and affiliation
, Not Selected
The need for power means that individuals desire to dominate others for their own satisfaction
, Not Selected
All employees strive to excel at all tasks
, Not Selected
Correct answer:
The ratio of each need is unique to each individual
Results for question 23.
23
0 / 2 points
During which stage of Tuckman’s five-stage model should the group or team leader be least assertive?
Forming
, Not Selected
Incorrect answer:
Storming
Correct Answer:
Performing
Norming
, Not Selected
Performing
, Not Selected
Results for question 24.
24
2 points possible
Why are companies relying less on resumes to screen applicants? What are hiring committees then deferring to?
Waiting for grade
More companies are shifting toward skill-based hiring focusing on assessing an individuals abilities. On the other hand hiring committees might focus more on recommendations and references.
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Results for question 25.
25
2 points possible
Which type of control, bureaucratic or decentralized, is preferable when working a chemical plant with significant safety hazards? Why?
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Decentralized control type is preferred because it increases employees' responsiveness enabling quicker response to emergencies.
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Results for question 26.
26
2 points possible
Lola manages a prestigious brokerage firm in New York City that must maintain an aggressive work tempo to remain competitive. As a result, employees often work long hours, report feeling significant amounts of stress and increased abuse of drugs, both legal and illegal. What are steps that Lola can do to reduce stress in her employees without sacrificing the bottom line?
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Approaches to use might include promoting work-life balance, encourage regular breaks, and provide stress management services within the institution. The company might also consider hiring overtime employees to address workload issues to ensure that the existing empoyees are not overworked.
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Results for question 27.
27
2 / 2 points
The notion of fairness and justice in the workplace is referred to as _____.
Equality
, Not Selected
Correct answer:
Equity
Motivation
, Not Selected
Diversity
, Not Selected
Results for question 28.
28
2 / 2 points
When a marketer for a biotechnology firm translates complex science terminology into layman’s terms for potential investors, this is an example of _______.
Feedback
, Not Selected
Paraphrasing
, Not Selected
Encoding
, Not Selected
Correct answer:
Decoding
Results for question 29.
29
2 / 2 points
Organizational Development differs from other kinds of organizational change due to its focus on ____.
Mergers
, Not Selected
Customers
, Not Selected
Correct answer:
Employees
Contingencies
, Not Selected
Results for question 30.
30
2 points possible
How can managers ensure that organizational development is successful?
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Organizational development is an approach organizations use to implement planned changes and to make employees and organizations more effective. Managers can ensure organizational development is more successful by promoting a supportive culture and providing resources to support employee innovativeness.
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Results for question 31.
31
2 / 2 points
Which of the following would most require communication in a rich medium?
Updates to the Company Softball team roster
, Not Selected
Correct answer:
Resolving interpersonal conflicts between employees
Explaining a new health care plan to employees
, Not Selected
Disseminating a new policy on workplace relationships
, Not Selected
Results for question 32.
32
0 / 2 points
Why is the use of personality tests in the hiring process controversial?
Applicants tend to write answers to impress employers
, Not Selected
Different companies use different tests, skewing results
, Not Selected
Incorrect answer:
There is no correlation between personality and job effectiveness
Correct Answer:
Applicants tend to write answers to impress employers
The use of personality tests to hire applicants has been used to subvert affirmative action efforts.
, Not Selected
Results for question 33.
33
2 / 2 points
Which of the following is a part of the internal dimension of one’s diversity?
Religion
, Not Selected
Education
, Not Selected
Correct answer:
Sexual orientation
Physical appearance
, Not Selected
Results for question 34.
34
2 points possible
How do transactional and transformational leadership differ? Are these methods at odds with one another, or can they be applied simultaneously?
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Transactional leaders focus on rewards in an attempt to motivate their employees to work. Transactional leaders provide rewards and punishments as a way to influence performance. On the other hand, transformational leaders influence employees' performance by helping them develop skills consistent with the organization's objectives. Transformational leaders focus on motivating employees and building trust, commitment, and loyalty. Both can be applied together to create a balanced leadership approach.
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Results for question 35.
35
2 points possible
According to Herzberg’s two factor theory, how are motivating and hygiene factors different, and to what extent, if any, can motivating factors offset hygiene factors?
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Motivating factors are intrinsic while hygiene factors are extrinsic. Motivating factors are associated with motivation and achievement while hygience factors relate to working conditions.
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Results for question 36.
36
2 / 2 points
Humility in managers is ______.
Correct answer:
A desirable trait, as it leads managers to consider new ideas
A desirable trait, as it separates managers from employees
, Not Selected
An undesirable trait, as it makes managers appear to lack self-confidence
, Not Selected
An undesirable trait, as it opens managerial decisions up to scrutiny
, Not Selected
Results for question 37.
37
0 / 2 points
All of the following are traits that are helpful for managers to handle conflict except ____.
Incorrect answer:
Equality
Correct Answer:
Decisiveness
Decisiveness
, Not Selected
Empathy
, Not Selected
Supportiveness
, Not Selected
Results for question 38.
38
0 / 2 points
Josh needs to hire a new IT technician for his company’s IT department, but he wants to make sure that applicants have the SEC + certification. Which part of the job posting would he write this in?
Job analysis
, Not Selected
Job description
, Not Selected
Job specification
, Not Selected
Incorrect answer:
Job requirements
Correct Answer:
Job specification
Results for question 39.
39
2 / 2 points
Tabitha was recently part of a project team that was responsible for constructing roads in a new subdivision. After the project was completed, the team met up to have a discussion about methods used during the project and to come up with new approaches that might increase efficiency in the next project. What type of control is this?
Feedforward
, Not Selected
Concurrent
, Not Selected
Correct answer:
Feedback
Performance review
, Not Selected
Results for question 40.
40
2 points possible
Simone recently started as a supply chain manager working for a large corporation. She is new to the organization and has little experience in the field. A work colleague recommends that she try using social media to assist her in the new position. What benefits could social media offer Simone?
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Social media can help with networking, recruitment and talen acquisition.
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Results for question 41.
41
2 / 2 points
Amanda manages a pharmacy with a small staff. In order to prevent micromanagement, she has deferred to a decentralized command structure, allowing shift managers to make important decisions about working hours, product orders, and breaks with little oversight from her. What type of leadership does this exemplify?
Ethical
, Not Selected
Relationship-oriented
, Not Selected
Correct answer:
Empowering